CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. 01-0. Hi, I have the 350mbps package using it with a hub 3 currently. I was given I believe a Hub 3 device. I have intermittent service drops and modem resets. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I’m on a hub 3. Faults or Outage. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. I've reset the modem and unplugged/replugged the cables. And when it does lose synch, that loss of one or more channels becomes a "partial service". 1;CM-VER=3. Now the issues are back again. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 3. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). The numbers vary between 0. Options. Re: Intermittent "Timing Synchronization failure - Loss of Sync". These are the parts I could find, they were screwed into the end on the coaxial cable. Joined virgin 2 months ago and the experience has been awful. . The numbers vary between 0. Virgin Media Connection issues Still Not Fixed. 1) or public DNS (8. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Open a web browser and go to 192. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. Today - brief loss of connection at 11:. Hi . Multiple hub 3 restarts. 11-01-2023 16:00 - edited 11-01-2023 16:08. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1 modem mode. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My latency is 11ms and packet loss is 0. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. Problem is with wifi and wired and has been getting worse over the past few days. My Hub 3 loses connection to the Virgin network every 2-3. When I plug the CAT5 back in I can log in and inspect the event log. 2016-11-16 11:56:51. All in all it's sadly getting quite common recently as the service has all gone to pot. Joining in. In response to Bill_Carson. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Hello, I recently got connected with Virgin Media broadband. My live BQM is in my profile I'm pleased to say. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. Joining in. . VM will not dispatch any technicians while an area fault exists. Adding up/downstream channel stats. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. on 04-05-2023 11:40. Wireless is about 260 Down and 26 Up in the same room. . (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. 2. Ran a dedicated line of RG6 quad shield. I have been having problems with my internet since April. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. Then, try a Hub reset thus. We would like to show you a description here but the site won’t allow us. . Mostly in the evening but also occasionally occurs during the day. . and tells you of more local issues down to street cab/ postcode level. Hi All, first post here, and its for syc timing errors. I had Comcast come out 3 times to check my line. 1 38 256 qam 1 2 147000000 7. Warning! RCS. Hello, Connection has been a bit iffy this week (which is unusual). Tuning in. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. I'll investigate switching back to router mode tomorrow. You could s etup a Broadband Quality Monitor. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Tuning in. . When the internet connection drops, modem reboots and internet access is then restored. 331000000. Re: 1. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Note: in the event of a power. 1;CM-VER=3. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. . NickRaske. . Changed hub. This all started happening approx. This all started happening approx. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. None of these seem to have fixed the problem. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. 05-09-2022 23:20 - edited 05-09-2022 23:24. 3 consecutive days of full service outage. Reply. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. . For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. I have checked both the online fault checker and the phone one T. My internet connection drops almost every day. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. Please post you up/downstream stats and network log. I have had an unstable - 4886851 Open a web browser and go to 192. I am making this post to help me converse with support agents. Thanks in advance. 中文客服熱線 (廣東. Hello EdLeigh92. 0 hub seems also to have very low range since I get only about 20 Mbps on. Options. . Firmware Version: 1. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. Internet randomly dropping during day and night. 1;CM-VER=3. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. 168. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. Superstar. Or dial 611 from your Virgin Plus phone. Sorry to hear you are having issues with your hub rebooting itself. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Open a web browser and go to 192. A few weeks ago we had maintenance done in our area. 9. Called again spoke to second line support who confirmed there was still an issue and t. I have an ongoing problem which results in some days where my connection is completely unreliable. I'm getting a high number of uncorrectables and Loss of Sync errors. This affects devices which are connected via WiFi and ethernet,. The cables are new (installed 4 days ago) and relatively short. Sync Timing/RCS Partial Service failures every ~6 hours. That could just be a corroded connector/break on the coax cable going to your house. i have rebooted all the kit. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Checked the green box . It is happening several times a day, and is not related to any particular time or internet activity (just random). RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. 2: Your broadband connection is working. Copy the text in the Direct Link box, beware, there may be more text than you can see. 1 router mode or 192. 5 25 256 qam 13 5 243000000 -7. Before said maintenance I've had months and months of perfectly serviceable internet. The basics out of the way first: Superhub 3, modem mode. They died. 0 Downstream channels. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. ^Martin. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Click on the “Upstream” tab, copy the text and paste into your reply. I phoned VM Support and they asked me to reset my HUB 3. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. 8 or 9. . This is an SNR fault. Mostly affecting WiFi, though the ethernet connected TV also quite often. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. Cable team ran tests on my line remotely for a couple of days. Upstream power levels are too high. i have rebooted all the kit. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). on 04-11-2021 23:42. On virgin connect app it states signal in kitchen is great but network log differs. There was a storm a couple of months ago which knocked out old cable boxes. Click on the “Upstream” tab, copy the text and paste into your reply. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. These are the parts I could find, they were screwed into the end on the coaxial cable. 0, apparently checked cable connections to the exchange and deemed all was well. Power levels have been changed to spec. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Internet Still Randomly Disconnecting After Engineer Visit. Ok, so for at least the past day or 2, I have been having severe internet issues. It is not normal to have that many “RCS partial service” errors in quick succession. Hi All, first post here, and its for syc timing errors. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. Dave. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. Tuning in. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 2 weeks ago. 1. 9) but after 20 or 30 seconds, it came back. I checked the router log and there's a lot of criti. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. 1 router mode or 192. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. Hi there! I'd be glad to ensure that this gets looked into further. 168. 2 32 256 qam 15 7 259000000 -8. . I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. 1;CM-VER=3. 3 33 256. Hello in despair. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. My internet connection drops almost every day. I've reset the modem and unplugged/replugged the cables. ,) piercing the cables. This log can be important to the service provider to help diagnose and correct problems, if any should occur. No spitters or any other device in the line. You could s etup a Broadband Quality Monitor. on 04-06-2022 15:44. Hi folks. They are used by your service provider to evaluate the operation of the cable modem. 100. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. 0;. 4GHz and 5GHz but not much has changed. Ever since then, I've had repeated issues with the broadband dropping / becoming non. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. 21-09-2022 00:09 - edited 21-09-2022 00:14. Internet goes out for hours more or less in the evenings. I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. Schnief. on 23-06-2020 07:01. 0 with Pin at the back of it. Here's my network log. 1 38 256 qam 4 5 17. 3 weeks ago. Gateway IPv4 address is valid. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. called VM and the automated system said they needed to send a signal to the kit, did. Joining in. 2 weeks ago when Virgin were doing work in the area. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. The 3. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. It began with significantly more violent packet loss, hourly outages etc. and tells you of more local issues down to street cab/ postcode level. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. For the last two weeks or so, I've been experiencing packet loss and latency issues. CM restarted itself while I was at home during the day on Tuesday 8th. on 16-03-2023 18:05. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. For the last month we are experiencing broadband outages and drops everyday. . THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. . I would like to add only my download speed is affected. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. Yes that's not good - can you do this. When the internet connection drops, modem reboots and internet access is then restored. Networking and WiFi. We've already contacted support, and they replaced our modem and re-strung the cable into our house. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. I always check the Virgin Media service status but there are never any outages in our area at the time. No spitters or any other device in the line. Landline via Sipgate. Netflix keeps loading. Phone is plugged into hub and that can drop out mid call. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. 3 weeks ago. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. When i do a speed test on testmy. Partial dentures are a great option for those people looking to fill and gaps in their smile. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. connected via a cable. Nightly dropouts, WiFi and Ethernet, Hub 3. ,) piercing the cables. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Hi all Hopefully someone can assist. Please post a full set of stats, it looks like a circuit problem. . Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. on 07-12-2022 21:27. 3 3756 6376 4 Locked 40. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. 032%. Let me start by saying yes all connections have been checked the device has been restarted and reset. One moment have 300mb+ and then sometimes have around 40mb. We would like to show you a description here but the site won’t allow us. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. High Post RS errors, no ranging response. Then switch the Hub back on and leave ~5 minutes. . 3 3558 5346 7 Locked. . I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Hardware Version: V1. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. The connection from the outside service is a straight run of coax. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. I am very sorry to hear that you've been experiencing some broadband issues recently. . Options. Then switch the Hub back on and leave ~5 minutes. on 04-01-2023 19:43. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. . . You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Hey @WillMcGregor, thanks for reaching out to us. To just to keep you updated we have now been advised there is a reported area fault in your area. . After many years of luckily spotless service, and many months since VM replaced my old hub with Hub 3: just a couple of weeks ago I started getting SYNC failures that keep making my connection drop sometimes every other minute on bad days, on better days several times per hour. Tudor. 0; 10/05/2019 16:13:15: critical: No. A quick follow-up. I get kicked out from games. notice. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. I am a bot, and this action was performed automatically. 1;CM-VER=3. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. . This is extremely aggravating especially when doing things that require constant use of decent. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. We would like to show you a description here but the site won’t allow us. Business, Economics, and Finance. Click the lower link (Share Live Graph) then click generate. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. Open the Downstream tab. i called and went through the motions of. Solved: 15 or more of these messages on the router log in the last few hours tonight. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Hi I have packet loss for the past week which is making gaming unplayable. The estimated fix date is: 03 NOV 2021 09:00. Click on the “> Check router status” button. 1. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. Arris SB6190 randomly restars. I'm tired of calling customer service to be told "your modem is. . Hello, Connection has been a bit iffy this week (which is unusual). We would like to show you a description here but the site won’t allow us. 2 weeks ago when Virgin were doing work in the area. That happened twice. Reply. I contacted Virgin by phone, but really got zero info. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Copy the text in the Direct Link box, beware, there may be more text than you can see.